Support and contact

Three places to get help: this docs site, the in-app AI chat, and the NetWit team directly.

In-app AI chat

Click the floating chat bubble in the bottom-right of the dashboard. The AI can answer questions about BookFlow features, walk you through a setup step, and (with your approval) take actions on your behalf like creating a service or rescheduling a booking.

Available 24/7. Free for all plans.

Email

For non-urgent questions, bugs, or feature requests:

• General: hello@netwit.ca — response in 1 business day
• Pro+ priority: priority@netwit.ca — response in 4 business hours
• Security: security@netwit.ca — for vulnerability reports
• Billing: billing@netwit.ca — invoices, plan changes, refunds

Phone

For urgent issues (production down, payments broken, can't take bookings):

• Call +1-604-206-8169
• Mon–Fri, 9am–5pm Pacific Time
• After hours: Pro+ customers get an emergency line in their welcome email

Status page

Check the /status page on the marketing site for:

• Live uptime of the BookFlow platform, API, and dashboard
• Planned maintenance windows (announced 7 days ahead)
• Past incidents with postmortems
• Subscribe to email/SMS alerts for your region

Community

Coming soon: a community forum for BookFlow business owners to share tips, templates, and workflows. Email hello@netwit.ca if you want early access.

Feature requests

The best way to request a feature is to email hello@netwit.ca with:

• What you want to do (the outcome, not the implementation)
• How often you'd use it
• What you do today as a workaround

We review every request. About 1 in 5 makes it into the next quarter's roadmap.

For developers

If you're integrating BookFlow into a custom system, see the Developer docs and the Developer support page.