AI Ops Agent

The AI Ops Agent is your always-on assistant for the repetitive parts of running a bookings business. It drafts replies, suggests reschedules, sends reminders, follows up on no-shows, and writes reviews responses. You stay in control: every action requires your approval by default.

What it does

• Smart Reply: customer sends a question. Agent drafts 3 reply options in your voice. You pick one (or write your own), tap send.
• Reschedule suggestions: customer wants to move. Agent proposes 3 alternative times that match your availability. You confirm.
• 24h reminders: day before the appointment, agent drafts a friendly reminder. Auto-sends (or queues for your review, depending on your settings).
• No-show outreach: customer didn't show. Agent drafts a "we missed you" message. You approve, it goes out.
• Review responses: a new review comes in. Agent drafts a response in your tone. You tweak, you post.
• Weekly insights: every Monday, agent writes 3-4 paragraphs on what happened last week — busiest day, popular service, revenue trend, a tip.

Trust the agent (whitelist)

Once you've used the agent for a while, you can whitelist actions to auto-send. Go to /dashboard/ai → Settings. Toggle on any of:

• Auto-send 24h reminders — they go out 24h before the appointment without you seeing them
• Auto-send no-show outreach — for first-time no-shows only; second-time still requires approval
• Auto-send review responses — for 4- and 5-star reviews only; 1-3 star still requires you
• Auto-send reschedule confirmations — when a customer reschedules themselves through the link, the confirmation goes without you seeing it

Customize the AI's voice

Go to /dashboard/ai → Settings → AI Voice. Write a paragraph describing your tone, what you stand for, what you never say. Examples:

• "Friendly, casual, uses 'we' not 'they'. We love our regulars by name. We never promise results we can't deliver."
• "Professional, medical-grade, never makes jokes. Always offers a follow-up. Speaks French if the customer writes in French."
• "Luxe, calm, never pushy. Refers to clients as 'guests'. Uses sentence case, never ALL CAPS."

Save. The agent reads this on every response and tries to match.

The AI Log

Every action the agent takes is logged at /dashboard/ai/log. You can see:

• What the agent did
• What it cost (in M2.7 tokens — usually under $0.01 per action)
• What it produced
• Whether you approved, edited, or rejected it

You can reverse any tool call (e.g. unsend a draft). Reversals are also logged.

Privacy

When the agent processes a customer message, the message is sent to M2.7 (the AI model). M2.7 is contractually barred from using it for training. Messages are not stored on M2.7's side. The agent log is private to your business — NetWit can see it for support, never shares it.

Cost

AI Ops Agent is free for all BookFlow businesses. We pay M2.7 (under 2¢ per typical action). If you send 10,000+ AI actions per month, contact hello@netwit.ca for volume pricing.

Disable the agent

You can turn off the agent entirely at /dashboard/ai → Settings → "Run on autopilot" → off. The agent stops drafting anything. Existing AI features (insights, smart reply button) still work, but require manual invocation.