Reviews

The Reviews tab is at /dashboard/reviews. It shows every review customers left for your business and lets you respond — with AI help.

Where reviews come from

• After a booking is marked completed, the customer gets a review request email 2 hours later.
• Customers leave a 1–5 star rating and optional text.
• Reviews are public on your booking page (you choose to hide them in Templates settings).
• Reviews can also be left from the customer's account at /me.

What's in a review

• Customer name (first name + last initial, e.g. "Jane S.")
• Star rating (1–5)
• Review text (optional, up to 1000 chars)
• The service they booked
• The staff they saw
• Date
• Your response (if any)

How to respond

Click any review to open the detail view. Click "Draft a response" — the AI generates a draft in your voice. You can:

• Edit the draft (the AI uses your AI voice + the review's tone)
• Add a personal touch (the customer's name, the service they got)
• Click "Post" to publish the response (public on your booking page)

Filter and sort

• By rating: 1★, 2★, 3★, 4★, 5★, unresponded
• By date: last 7d, 30d, 90d, all time
• By service or staff member
• Sort: newest, oldest, lowest rating first, highest rating first

Flag a review

Click the three-dot menu → "Flag for review". The review is hidden from your public page and the platform team gets a notification. Use for:

• Spam or fake reviews
• Reviews with profanity or personal attacks
• Reviews about a different business

NetWit reviews flagged reviews within 24 hours and removes those that violate the review policy.

Hide reviews from the public page

Go to Settings → Templates → "Show reviews section" → off. Reviews are still visible to you in the dashboard, just hidden from the public booking page. Useful if you're a new business and don't have many yet.

Common questions

• Can I delete a review? Only if it's flagged and NetWit confirms it violates the policy. You can't delete honest bad reviews.
• Can the customer edit their review? Yes, from the original review request email, for 7 days.
• Can I ask for a review only after 5★ service? No — that biases the average. We always ask every customer.
• Does the AI auto-respond? Only if you've whitelisted "Auto-send review responses" in the AI settings, and only for 4-5★ reviews. 1-3★ always require your approval.