Manual bookings

Manual bookings are for walk-ins or phone reservations. You add the booking on behalf of the customer; they get the same confirmation email and reminders as if they booked online.

How to add a manual booking

1. Go to /dashboard/bookings/new.
2. Pick the service.
3. Pick the staff member (or "anyone available" — system picks the first with a free slot).
4. Pick the date and time.
5. Pick the customer — search by name, email, or phone. If they're not in your system, click "New customer" to add them inline.
6. Add notes if needed (e.g. "called to book; wants a window seat").
7. Click "Create booking".

What happens after

• The booking is created in confirmed status (no payment step in the flow).
• The customer gets a confirmation email (and SMS if they have a phone on file).
• The booking shows in your Bookings tab like any other.
• If you have a deposit requirement, you can charge it from the booking detail page (click "Charge deposit").

For phone reservations

The typical flow:

• Customer calls. You ask for service, staff preference, date/time.
• You search for them by name or phone. If new, add them inline (their phone, email, name).
• You click the suggested slot.
• You tell them: "OK, you're booked. I'll text you a confirmation in a sec."
• You click "Create booking".
• The system sends the SMS for you. Done in 60 seconds.

For walk-ins

Use the "Add a booking" button on the Overview tab. Same flow. The booking goes straight into confirmed status. The customer gets the same notifications as online bookings (which is great for reminders).

Limits

Manual bookings respect your normal rules:

• You can't book a slot that's already taken
• You can't book outside staff working hours (unless you have an override)
• You can't book in the past

If you need to override (e.g. emergency walk-in outside hours), contact hello@netwit.ca for a temporary override or upgrade to Enterprise for permanent override controls.