Support and contact

Two kinds of help: BookFlow support for general questions, and NetWit engineering for API bugs.

For general questions

• Email: hello@netwit.ca (response in 1 business day)
• Phone: +1-604-206-8169 (Mon–Fri, 9am–5pm PT)
• Status page: the /status page on the marketing site

For API bugs

Open a ticket: api@netwit.ca. Include:

• The endpoint and HTTP method
• The request body (redact any real PII)
• The response (status code, headers, body)
• The X-Request-Id header (this lets us find the exact log line)
• What you expected to happen vs. what actually happened

For security issues

Email security@netwit.ca with details. We respond within 24 hours. We do not pursue legal action against good-faith security researchers.

For feature requests

Email api@netwit.ca with:

• What you want to do (the outcome, not the implementation)
• How often you'd use it
• What you do today as a workaround

We review every request. About 1 in 5 makes it into the next quarter's roadmap.

For Pro+ customers

Priority support: priority@netwit.ca (4-business-hour response, 24/7 for Sev1). After-hours phone line is shared in your welcome email.

Community

Coming soon: a developer forum for sharing integration patterns. Email hello@netwit.ca if you want early access.