Support and contact

Two kinds of help: from the business directly, and from NetWit (the team that runs BookFlow).

For booking issues

If you need to reschedule, cancel, change a service, or have a question about your appointment, contact the business directly. Their phone, email, and address are on:

• Your confirmation email
• Your booking detail page (the card after you confirm)
• Their booking page footer

They manage their own calendar, so they're usually the fastest path to a fix.

For platform issues

If the website won't load, your account is broken, or you have a question about BookFlow itself, contact NetWit:

• Email: hello@netwit.ca (response within 1 business day)
• Phone: +1-604-206-8169 (Mon–Fri, 9am–5pm PT)
• Status page: the /status page on the marketing site

For disputes or refunds

Start with the business — most issues are resolved in a single call. If you can't reach an agreement, email hello@netwit.ca with:

• Booking code
• What you asked the business for
• Their response (or "no response")
• What you'd like to happen

NetWit reviews disputes case-by-case. We aim to respond within 3 business days.

For accessibility issues

BookFlow is designed to meet WCAG 2.1 AA. If you find an accessibility issue, email hello@netwit.ca with "Accessibility" in the subject line. We'll fix it within 5 business days.