Manage your booking

Once you've booked, you can manage it three ways: from the confirmation card, from your account, or with the booking code we send you.

View your booking

• From the confirmation card: the card has all the details + buttons to add to calendar, reschedule, or cancel.
• From your account: go to /me to see every booking across every business, sorted by date.
• From the email: every confirmation has a "Manage booking" link.

Reschedule

You can reschedule up until the business's free-cancellation window (see Cancellation policy). To reschedule:

1. Open the confirmation card or your account booking detail.
2. Tap "Reschedule".
3. Pick a new day and time. Only available slots show.
4. Tap "Confirm new time".

You'll get a fresh confirmation email and SMS with the new time. Your old time slot opens back up for someone else.

Cancel

Same idea as reschedule, but you tap "Cancel" instead. You'll be asked to confirm. After cancelling:

• You get a cancellation email.
• Your deposit refund depends on the business's policy (see Cancellation policy).
• The slot opens up for someone else.

Add to your calendar

From the confirmation card, tap the calendar icon. You'll get an .ics file you can open in:

• Google Calendar (auto-imports)
• Apple Calendar (drag into Calendar or open in Mail)
• Outlook (import .ics)

The calendar event includes the business's address, phone, and a 30-minute reminder.

Reminders

By default, you'll get a reminder 24 hours before your appointment — email always, SMS if you provided a phone and opted in. You can change this in your profile.

What if the business cancels?

If the business has to cancel (they're sick, weather, emergency), you'll get an email and SMS immediately, and we'll auto-refund any deposit. You'll also see a "Rebook with this business" button in your account.

What if I don't show up?

If you miss your appointment, the business may mark it as a "no-show" and charge the no-show fee (per their policy). You can always contact them directly to explain — most businesses are understanding for first-time no-shows.

What if I booked without an account?

Your confirmation card and email have a 9-character booking code prefixed with BF- (e.g. BF-A4F2X9). You can use it to reschedule or cancel without an account. You can also create an account later and claim the booking by tapping "Link this booking" in your account dashboard.