Cancellation policy

Every business on BookFlow sets their own cancellation policy. You'll see the policy on the business's booking page before you confirm, and on your confirmation email. There is no universal BookFlow policy — what follows is the typical case.

The typical policy

• Free cancellation: cancel more than 24 hours before → full refund of any deposit
• Late cancellation: cancel within 24 hours → 50% of deposit refunded (50% kept by business)
• No-show: don't show up at all → no refund

Some businesses use 12 hours, 48 hours, or different refund tiers. The exact policy is on the booking page and your confirmation.

Reschedule vs cancel

Rescheduling is treated the same as cancellation in most policies — if you reschedule inside the free-cancellation window, your deposit transfers to the new booking for free. If you reschedule outside the window, you may owe a fee.

Refund timing

Refunds go back to the original card within 5–10 business days. The business triggers the refund from their dashboard; it doesn't happen automatically. If your refund hasn't shown up after 10 business days, contact the business first, then hello@netwit.ca.

When the business cancels

If the business cancels on you (sick, emergency, weather, etc.):

• You'll get an email and SMS immediately
• Your deposit is refunded automatically (no waiting for the business to trigger it)
• You'll see a "Rebook with this business" button in your account
• You can also rebook with a different business on BookFlow

Disputes

If the business charged a no-show fee and you believe it's unfair, contact them first — most are reasonable. If you can't reach an agreement, email hello@netwit.ca with the booking code and the business's response. NetWit reviews disputes case-by-case and may issue a refund if the policy was applied incorrectly.

Where to find the exact policy

Three places:

• On the business's booking page, above the service list
• In your confirmation email
• On your booking detail page (the card you see after confirming)